Terms of service
1. Our service
Suits Logistics arranges pickup, transit, and delivery of packages within our active service areas, currently within Lagos, with coverage expanding to other Nigerian states over time. We track each shipment from pickup to delivery confirmation.
2. We do not accept cash
Suits Logistics does not accept cash for any transaction, under any circumstance. All payments must be made through our official payment channels: card payment via Paystack for online orders, or bank transfer to our verified company account (available on our Contact page) for orders placed by phone or WhatsApp. No member of our staff, including riders, is authorized to collect cash on our behalf. If anyone claiming to represent Suits Logistics asks you for cash, please refuse and report it to us immediately via our Contact page.
3. Full payment before delivery
We do not offer cash on delivery. A package is only dispatched for delivery once payment has been confirmed in full through one of our official payment channels.
4. Booking and pricing
A delivery price is confirmed before pickup, based on delivery type, distance, and package size/weight.
5. Prohibited items
Certain items cannot be shipped with us. See our Prohibited Items page. Booking a delivery confirms the package does not contain any of these.
6. Delivery attempts
A rider will make a reasonable attempt to deliver to the address provided. If a delivery cannot be completed, we will contact the sender or recipient to arrange a next step.
7. Areas served
We currently operate within Lagos state, and are expanding branch by branch into other Nigerian states. Exact coverage for a given pickup and delivery address is confirmed at booking.
8. Packing your package
How a package is packed is the sender's responsibility. Anything breakable should be wrapped and cushioned so it can survive normal handling, normal road conditions and being carried with other packages. Please tell us at booking if a package is fragile or sensitive: we mark it and handle it accordingly, but marking it does not replace packing it properly. We may decline a package that is not adequately packed, and we are not responsible for damage that happens because a package was not packed well enough for the journey.
9. Liability
We take reasonable care of every package from the moment we collect it until it is delivered. Where we are responsible for loss or damage, our liability is limited to the declared value of the package as recorded at booking, or the actual value of the contents, whichever is lower. Where no value was declared at booking, our liability is limited to the delivery fee paid. We are not liable for indirect losses, including lost profit, lost business, or missed opportunity, arising from a delayed, damaged or lost package.
10. What we are not liable for
We are not liable for loss, damage or delay caused by: inadequate or unsuitable packaging by the sender; the nature of the goods themselves, including anything perishable or unstable; incorrect or incomplete address details; seizure, detention or destruction by customs, police or any other authority acting lawfully; severe weather, flooding, fire, natural disaster, or other events outside our reasonable control; road accidents, civil unrest, strikes, or restrictions on movement; or any prohibited item shipped in breach of these terms. Where a package is carried by air, sea or a third-party transport company on any part of its journey, that carrier's own terms and liability limits also apply to that part of the journey.
11. Refunds
We do not refund delivery fees as a matter of course. Where a delivery fails or a package is lost or damaged because of something we did or failed to do, we will refund the delivery fee and settle the value of the package within the limits set out above. Where a delivery fails for a reason outside our control, such as nobody available at the address, an incorrect address, a refused delivery, or any of the circumstances in section 10, the delivery fee is not refunded, because the work was done. A return to the sender may be arranged and may carry its own fee, agreed before the package is sent back. Refund requests should be raised through our Contact page or by opening a support request in your account, and we aim to respond within three working days.
12. Changes to these terms
We may update these terms from time to time. Continued use of our service after a change means you accept the updated terms.